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STORE POLICY

PRIVACY POLICY

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

SHIPPING & RETURNS

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  1. Shipping Method: We utilize the services of Correos, the national postal service of Spain, for all our shipments. Correos ensures secure and efficient delivery of your precious jewelry parcels.

  2. Shipping Rates: Our shipping rates are calculated individually based on the destination address provided by the customer. We understand that each customer's location is unique, and we strive to offer fair and competitive shipping rates tailored to their specific needs. The shipping cost will be calculated at the checkout stage of your purchase.

  3. Worldwide Delivery: We are pleased to offer worldwide delivery to bring our stunning jewelry pieces to customers across the globe. No matter where you are located, we are committed to shipping your order to your desired destination.

  4. Shipment Tracking: Once your order is shipped, we will provide you with a tracking number. You can use this number to monitor the progress of your shipment through the Correos website or their tracking system. This allows you to stay informed about the whereabouts of your jewelry until it safely arrives at your doorstep.

  5. Delivery Time: The delivery time may vary depending on the destination and the efficiency of local customs processes. While we strive to ensure timely delivery, please note that unforeseen circumstances such as customs delays or natural disasters may occasionally impact the delivery schedule. Rest assured, we will make every effort to minimize any potential delays and keep you informed throughout the process.

  6. Customs and Duties: Please be aware that international shipments may be subject to customs duties, taxes, or other fees imposed by the destination country's customs authority. These charges are the responsibility of the customer, and we recommend contacting your local customs office for more information regarding any potential fees associated with your purchase.

  7. Packaging: We take great care in packaging your jewelry items to ensure their safety and integrity during transit. Each item will be securely placed in a protective box or pouch, which will then be further encased in a padded envelope or box suitable for shipping.

  8. Non-Return Policy: All of our items happy a non-refundable policy due to the limited production and the personalized concept of the jewelry. 

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At Loriluar, customer satisfaction is our top priority, and we aim to provide an exceptional shopping experience from start to finish. If you have any further questions or concerns regarding our shipping policy, please feel free to contact our dedicated customer support team. We are here to assist you and make your jewelry-buying journey as enjoyable and worry-free as possible.

PAYMENT METHODS

Credit / Debit Cards
PAYPAL

Offline Payments

Payment Methods
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